Urban Office Furniture Information

Office furniture online shop. Budget office furniture - office furniture procurement - office desks - ergonomic office chairs & posture chairs - office storage - reception desks & reception seating - conference tables - training room & boardroom furniture - executive desks - breakout seating - office screens - canteen chairs - cafe tables - mesh chairs

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Our Aim
Urban Office Furniture / Urban Office Interiors wants your shopping experience with us to be as pleasant and efficient as possible. We at Urban Office Interiors are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us here

Our Contact details:
Urban Office Furniture
Primrose Cottage
Landkey
EX32 0NA
Email: Click here

If you wish to speak to an advisor, please call 01271 830939 or send us an email with your phone number, the nature of your enquiry and when it would be convenient to contact you.

Making A Purchase
Ordering is simple, just browse our Catalogue and click on the "Add to cart" button to place items into the shopping trolley. After you have finished your selection, click on the "Checkout Now" button and you will be asked for the details that we need to confirm the order.

We accept most credit and debit card payments using Visa, MasterCard and Maestro. Sorry, we do not accept American Express.

We also accept cheques made payable to "Urban Office Interiors" which must be sent to us with a printed order confirmation before we can process your order.

Prices
We reserve the right to alter any prices, without prior notice.

Shipping And Handling
Shipping, installation (if available), postage and handling charges are included within the prices to the British mainland unless otherwise stated. You will be contacted if your area requires additional charges. Please contact sales should you wish to collect (if available for collection).

Delivery Schedule
Delivery times vary from product to product, and we have placed the approximate lead-times on each product. Please be aware that from time to time, manufacturing delays such as holidays, product development and material sourcing, may delay the ordered product. We will keep you informed should this be the case and will endeavour to deliver the item as soon as possible. All goods require a signature on delivery and any damage must be noted on the delivery note. If the carrier cannot obtain an authorised signature, (such as when there's no one present to receive the goods when you have been given a delivery date), then you may be charged another delivery charge depending on the manufacturers delivery schedule for redelivery / installation.

Deliveries to home addresses: We are primarily a business to business dealer, but we do sell our office furniture ranges from our online shop to hundreds of homes across the UK. We can give delivery dates and sometimes delivery periods (i.e. AM/PM), but we can not give delivery times due to traffic, previous deliveries being delayed and sometimes matters out of our hands. Should you miss your delivery at a pre arranged date then we will endeavour to try and deliver the goods again at no extra cost, but this is sometimes impossible due to high re-delivery charges, and this must be passed on to the recipient. If there is any doubt that you can receive a delivery, then please leave an neighbours address for delivery, or leave a key with a trusted neighbour for installation. Delivery can also be made to your workplace address. Please contact us or leave any information regarding the delivery on the ordering page. Happy shopping..

Back Orders
If an item is not in stock, we will contact you as soon as possible and advise as to the expected delivery date. If this is not suitable you will receive an appropriate refund.

Tax Charges The Urban Decor Shop / Urban Office Interiors VAT# 869 3205 01

Credit Card Security
All credit card numbers are encrypted by SecureTrading , the safest and most reliable method of payment on the Internet.

SecureTrading makes use of Public Key Infrastructure and Digital Certificates to ensure the authenticity and security of each transaction. 2048 bit encryption is used - the strongest level employed by any payment service provider - and we have an additional fraud detection system to help protect you.

Cookies
Cookies must be enabled on your browser, otherwise your shopping trolley may not function correctly. Most internet browsers are already set-up to receive them but if you're having difficulty, please try enabling cookies. To do this, consult the help guide provided with your web browser.

Images
When viewed on a monitor, colours may vary from actual product. If in any doubt, then please contact sales for sample swatches.

Guarantee
All of our products come with a manufacturers guarantee. Any items delivered damaged will be replaced or refunded free of charge, providing that the customer informs Urban Office Interiors in writing, within 3 days of delivery.

Reaching Us
To contact us for information or to request that we call you by phone, please email us email us , or you can write to us at Primrose Cottage, Landkey, Barnstaple, EX32 0NA

Privacy Policy
Urban Office Furniture does not disclose buyers' information to third parties exluding delivery companies. Cookies are used on this shopping site to keep track of the contents of your shopping trolley once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Data collected by this site is:
a. Used to take and fulfil customer order
b. Used to administer and enhance the site and service
c. Given to third-parties for goods delivery purposes only.

Returns Policy
We fully comply with merchant obligations of "The Consumer Protection (Distance Selling) Regulations 2000". These regulations entitle you to a 7 day "cooling off" period (Home users only). If you order anything and find it not to be as you expected, you are entitled to return the item to us for a refund. However most furniture products are made to customer order or hand made and can not be returned unless faulty on delivery. Please check and sign any damages on delivery and report any damages within 3 days. The customer has 3 days after order acknoledgement to cancel their order. (all refunds exclude carriage charges either way).

On-line customers will be able to return items directly to our Returns Centre by:

1) Emailing Urban Office Interiors putting RETURNS and your Invoice Number in the Subject line and indicating the reason for wishing to return the product. You will be notified of the delivery charge for any returns.

2) You will then be advised of the return address and the name of the collecting carrier.
(You may choose your own carrier but we strongly advise that the item is insured).

3) Securely wrap the item in the original packaging, ensuring your contact details and order number are clearly displayed on the exterior of the packaging. The goods must be returned in perfect condition and be fit for resale.

4) Upon receipt of your return, we'll promptly process it and credit your account or refund your money. Refunds for credit card or commercial account purchases will be credited to the original credit account number used at the time of purchase. Please allow time for the credit to appear.

5) Please note: We cannot accept collect or postage-due return shipments.

6) The cost of returning all products is the responsibility of the customer, except in the case of goods found to be damaged apon delivery.

7) Specially made items to customers request can not be returned unless found to be damaged at delivery.

8) Note: Returns that are not made as set out above will be sent back or rejected and no refund or credit will be processed.